Posts Tagged ‘Crisis Management’

How To Apologize Via Twitter, Part… Ah, We Lost Count

November 16th, 2011

The Penn State sexual abuse scandal and tragedy will prove a significant moment in future crisis public relations case studies.  For now, nearly all the attention has rightfully focused on …

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9 + 9 + 9 = Ineffective Crisis Management

November 1st, 2011

With Herman Cain, the (d)evolution of his campaign’s response to sexual harassment allegations has marked a total failure on basic crisis public relations principles.  Here’s a rundown of all the mistakes …

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Daily Deal: Half-Off Crisis PR

October 18th, 2011

When a damning news story appears about a major company, chances are other big players are involved.  In crisis PR, a fundamental element is knowing who your client’s business partners …

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The Shaggy Defense Won’t Work for Kenyon Martin

October 11th, 2011

Has it really come to this?  NBA Commissioner David Stern announced that the first two weeks of the season will be canceled.  We, of course, look at this move in …

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Mile-High Crisis PR!

October 7th, 2011

What is it with Southwest Airlines?  For some reason, the carrier seems to get caught in a regular media firestorm by kicking off high-profile passengers from their airplanes.  The latest …

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Lendio Guest Post: Is Your Business Prepared to Deal with the Shaking?

August 25th, 2011

We’ve just gone online with another guest post at Lendio, this one on the basics of crisis management for small businesses.  As we just experienced the Great DC Earthquake of …

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So When Did Conflict of Interest Come in Style?

August 18th, 2011

Well, we can’t say we haven’t tried to help Conde Nast!  Not once, not twice… but three times now a member of the publishing conglomerate has committed a major PR …

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Even a Fake PR Crisis Needs Management!

August 8th, 2011

You might have see recent news reports that a firm called “AptiQuant” issued research findings that showed Microsoft Internet Explorer users had lower IQs than people who used other web …

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Don’t Think Prior Crisis PR Planning Is Important? Talk to Airbnb.

August 4th, 2011

The recent scandal involving Airbnb, the social media platform for home sharing and couch surfing, portends the most fundamental lesson in PR crisis management: It’s a hell of a lot …

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Move Over Vogue — GQ’s the Conde Nast Crisis Du Jour

July 28th, 2011

What is it with members of the Conde Nast family and stepping in it, over and over, with both feet?  As you may recall, Vogue Magazine pulled off arguably the …

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