Posts Tagged ‘Thought Leadership’

Research, Polling, Stakeholders, Strategy, Execution vs … A Simple Message

August 20th, 2010

The best publicists understand that full-fledged PR campaigns require significant effort and diligence – even stage-management, like a Hollywood blockbuster (more on that below).  When we hear excellent quotes, great taglines, catchy arguments, or anything else similarly persuasive and identifiable, we assume that the communications are spontaneous.  And that is the is the mark of stellar public relations – you believe the messaging is organic.

The truth is, 99% of the time, messaging that reinforces a client’s goals is the product of an intensive examination of how to deliver concise and effective statements that connect with key stakeholders.  In other words, messages that resonate are no accident, they are scientifically determined, tested, and delivered to ensure maximum impact and traction.

Still, sometimes the client’s thought leadership or public affairs campaign is so concentrated and distilled on a simple message that it’s hard for it not to generate fawning headlines – even if a thorough and thoughtful strategy is or isn’t behind it.  Case in point: yesterday’s release by the CDC of the latest smoking in movies statistics.  The report contains heaps of damning number and figures that still show a prevalence of smoking by film characters, and urges Hollywood to continue vigilant efforts to deglamorize the harmful practice on screen.

And what does such a packed-report, coupled with a simple press conference, get for the CDC?  The following headlines:

• “CDC to Hollywood: Stop with the Smoking, Already!

• “‘Step Forward’ in Limiting Smoking Scenes in Films

• “Butt out Smoking on Silver Screen

• “Smoking Still too Common in Movies

Not bad for a PR shop’s day’s work, if you ask us.  Puns in headlines are always a bit cheesy, but here they get the job done – bravo CDC for understanding that simplicity in messaging will always trump the million-page Power Point.

Why Is the National Geographic Channel So Awful?

March 9th, 2010

Thought leadership, as seen by public relations specialists, is all about establishing persuasive authority in one’s industry.  By building respect with media stakeholders and commentators, you get a leg up on the competition in predicting industry trends.

Thought leadership is also very difficult, given that your rivals want in on the action too.  That’s why a business should fight hard to keep its spot at the top, and avoid amateur mistakes that threaten credible authority on the issues.

It’s safe to say that National Geographic, the magazine, is a thought leader in raising awareness of current and historical cultural trends through beautiful photography, captivating writing and a willingness to explore areas that others haven’t.  This is the magazine’s tradition since its first issue in 1888.

So why, then, does the National Geographic Channel on cable contain such miserable and sensational programming?  Why would an entity purposely cannibalize its own globally-respected brand by appealing to the basest form of mass-media culture?  It’s like New Coke all over again, except we’re watching it, not drinking it.

Ok, we get it – call your channel NatGeo so it sounds all sexy, like a uni-celebrity name such as J-Lo or Brangelina.  But why pollute your content stream with vulgar shows?

Consider the “Lockdown” series which exploits and glamorizes life in the world’s most dangerous prisons.  Now, don’t confuse that series with “Locked Up Abroad” which offers cheesy dramatizations of unsuspecting tourists who are kidnapped and/or imprisoned in foreign countries.  How about the show “Haunted Prison” which, as you can guess, analyzes ghosts and other paranormal activity in prisons?

At this point, I’m simply wondering why is NatGeo so obsessed with prisons?

With all the penal-programming, it’s a wonder that NatGeo makes time for other thought-provoking shows, such as “Stigmata: Explore the Phenomena.”  And how’s this for a parade of brain-dead shows – the following are programs from the “Is It Real?” series (N.B. these really are the names of the shows):

• “Ghosts”

• “Ape Man”

• “Extreme Sleepwalking”

• “Feral Children”

• “Police Psychics”

• “Psychic Animals”

• “Vampires”

• “Spontaneous Human Combustion”

National Geographic, the competition is laughing at you.  The kind of howl-inducing laughter that makes you double-over, cry tears and gasp for air.  With every broadcast, you are in danger of ruining your valued brand beyond all repair.  Stop now before it’s too late…

Bankers, and the Winter of Crisis Management Discontent

December 15th, 2009

Does your company have a crisis plan with a public relations component?  If not, check out this parable.

Say the President, who continued the previous Administration’s generous bailout program for your industry, asks you to visit the White House to discuss industry progress (regress?) in 2009, and what steps you – the industry player – will be taking in 2010.

The meeting is in the morning.  If you don’t live/breathe/work in DC, you would probably get to the city the night before to make sure you attend the meeting.  In fact, the timing is all the more convenient as the meeting is on a Monday, so presumably you have all day Sunday without any work-related distractions to travel to DC.  This is the President, after all.

When the President of the United States invites you to visit, and your industry’s bottom-line is the sole topic of discussion, you… DO.  NOT.  STAND.  HIM.  UP.

Yet, that’s precisely what three of the top six biggest U.S. bank CEOs did this past Monday.  While they were graciously patched in via conference call, such public relations crisis blunders are inexcusable.  The impression conveyed by the absence is ignorant aloofness at best, and sheer contempt and arrogance at worst.  It doesn’t matter if a missing CEO has been supportive of the Administration’s efforts and openly sympathetic to Americans affected by the economic crisis.  When you skip such an important meeting, what do you think the press will seize on – your caring words, or your empty chair at Obama’s table?  All of a sudden, you’ve switched from thought leadership to public relations crisis management mode.

The episode is reminiscent of the auto industry executives who flew on private jets to demand bailout money from Congress.  An expert in crisis public relations would never let a client’s corporate image go to waste over such mistakes.

When creating a crisis PR plan, don’t just focus on getting past the big hurdles – make sure you think about the small details.  After all, such mistakes provide great fodder to the ever-hungry political media.